Privacy Notice for
End Customers & Website Users
Contents
1. Introduction
2. What is personal data?
3. Personal data we collect
4. How we collect your personal data
5. Purposes for which we use your personal data and the lawful bases
6. Sharing your personal data
7. International transfers
8. How long we keep your personal data
9. Security of your personal data
10. Your rights
11. How to complain
12. How to contact us
1. Introduction
The Arterial Group Limited (“TAG”, “we, “our”) is committed to protecting the privacy and security of the personal data we collect about our clients and users of our website (“you/your”).
The purpose of this privacy notice is to explain what personal data we collect about you when you contract with us or when you use our website. When we do this, we are the data controller.
Please read this privacy notice carefully as it provides important information about how we handle your personal information and your rights. If you have any questions about any aspect of this privacy notice you can contact us using the information provided below or by emailing us at hello@thearterialgroup.com.
2. What is personal data?
‘Personal data’ is any information from which you can be identified, either directly or indirectly. For example, your name or an online identifier.
‘Special category personal data’ is more sensitive personal data and includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purposes of uniquely identifying someone, data concerning physical or mental health or data concerning someone’s sex life or sexual orientation.
3. Personal data we collect
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When you contract with us or we may request and process the following categories of personal data:
• First Name
• Last Name
• Email address
• Phone number
Additionally, if you make an enquiry or submit a question to us, we may collect the same categories of information as above as well as any personal data you provide to us in the course of dealing with your request.
4. How we collect your personal data
We collect most of this personal data directly from you when you complete the enquiry form or throughout our client onboarding process. However, we may also collect information if you contact us via email, post or telephone.
When you visit our website, www.thearterialgroup.com, some information may be collected and stored with your consent via cookies. We place cookies in order to enhance your experience and help you navigate the site, but also to help us make our website user-friendly and useful. For more details on information collected through the use of cookies on our website, please check our Cookies Policy.
5. Purposes for which we use your personal data and the lawful basis
When providing services to you, we may use your personal data for the following purposes and on the following lawful bases.
Where you submit and enquiry or question to us, we will use the personal data you have given to provide a response to you. When we do this, we rely on our legitimate interests in answering queries and requests made to us.
If you contract with us, then your personal data will be used in order to manage our business relationship. When doing this we rely on our legitimate interest in maintaining and administering our client relationships.
In certain situations, we may be required to process your personal data for various legal and regulatory purpose. For example:
• to retain information for a specified amount of time; and
• to disclose and exchange certain information with law enforcement agencies and
regulatory bodies to comply with our legal obligations.
Where we are required to do this, we rely on the lawful basis of processing necessary for compliance with a legal obligation.
When browsing our website and only where you allow us to, we will also set non-essential cookies on your device in order to improve user experience and provide valuable insights to us. We will only do this where we have your consent.
6. Sharing your personal data
For some business activities we share your personal data with our carefully selected vendors and third-party service providers, for instance, to store data on our behalf. Where your personal data is shared with our service providers, we have implemented appropriate measures to ensure the protection of your personal data.
7. International Transfers
When we collect your personal data, it may be processed outside the UK. This is because the organisations we use to provide our services to you are located in other countries.We have taken appropriate steps to ensure that where personal data processed outside the UK, it has an essentially equivalent level of protection as it has within the UK.
We do this by ensuring that:
• Your personal data is only processed in a country which the Secretary of State has confirmed has an adequate level of protection (an adequacy regulation); or
• We enter into either International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs) (with the UK Addendum) with the receiving organisations and ensure that supplementary measures are also applied, where necessary.
8. How long we keep your personal data
We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter to enable us to meet our contractual and legal obligations and to deal with complaints and claims.
At the end of the retention period, your personal data will be securely deleted or anonymised, for example by aggregation with other data, so that it can be used in a non-identifiable way for statistical analysis and business planning.
9. Security of your personal data
We have implemented appropriate technical and organisational measures to safeguard your personal data and protect it from accidental or unlawful destruction, loss or alteration and from unauthorised disclosure or access.
In addition to the technical and organisational measures we have put in place, there are a number of simple things you can do to in order to further protect your personal information, such as;
1. Never enter your details after clicking on a link in an email or text message.
2. Always send confidential information by encrypted email where possible this reduces the risk of interception.
3. If you’re logged into any online service do not leave your computer unattended.
4. Close down your internet browser once you’ve logged off.
Secure Online Services
You can easily identify secure websites by looking at the address in the top of your browser which will begin https:// rather than http://.
10. Your rights
You have certain rights in relation to the processing of your personal data, including to:
• Request access to your personal data (commonly known as a “Subject Access Request”). This enables you to receive a copy of the personal data we hold about you.
• Request rectification of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. If you object to us using your personal data for marketing purposes we will stop sending you marketing material.
• Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal data to another party (data portability).
• Automated decision-making. You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.
Right to withdraw consent
In the limited circumstances where you may have provided your consent to the processing of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we are permitted by law to do so.
How to exercise your rights
You will not usually need to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. If you wish to exercise your rights, please contact us at hello@thearterialgroup.com.
11. How to complain
You have the right to lodge a complaint with the supervisory authority, if you believe we are infringing the UK data protection laws, or you are concerned about the way in which we are handling your personal data. The supervisory authority in the UK is the Information Commissioner’s Office who can be contacted online at:
• Contact us | ICO
• Or by telephone on 0303 123 1113
12. How to contact us
If you wish to contact us in relation to this privacy notice or if you wish to exercise any of your rights outlined above, then please address your correspondence to:
25 Eccleston Place,
London,
England,
SW1W 9NF
Alternatively, you can email us at hello@thearterialgroup.com.